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How afabola slot Handles Your Personal Data

At afabola slot, your personal data is handled with clear rules and a straightforward purpose — we collect only what we need to operate your account, process payments…

Data collected only for account & payment useDANA, OVO, GoPay, QRIS payment data encryptedRetention periods clearly definedAccount deletion requests honoured within 14 daysContact [email protected] for any data request
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afabola slot How afabola slot Handles Your Personal Data
PRIVACY CONTACT CHANNELS

How to Reach Us About Your Privacy Rights

If you have a question about your personal data, want to correct an error in your account profile, or need to submit a formal data deletion request, our privacy team is reachable through three direct channels. We aim to acknowledge all privacy-related messages within 24 hours and resolve substantive requests within 14 calendar days of receiving complete information from you.

Team online

Email — Privacy Team

Send your data access, correction, or deletion request to [email protected]. Include your registered account email so we can verify your identity before acting on the request.

Live Chat — Account Support

Our live chat window is open daily from 08:00 to 23:00 WIB. For privacy queries, type 'Data Request' at the start of your message so the right team member picks it up immediately.

In-Account Support Ticket

Log in, go to Settings › Help › Submit a Ticket, and select the 'Privacy & Data' category. Tickets filed this way are automatically linked to your account, which speeds up the verification step.

DATA HANDLING STANDARDS

Six Ways We Protect and Respect Your Data

Every operational decision we make around personal data follows the same principle: your information exists to make your account work, not to be monetised or shared beyond what is necessary.

Encrypted Storage

All personal identifiers — name, email, payment references from DANA or OVO — are stored using AES-256 encryption. We keep encryption keys separate from the data they protect, and access is restricted to authorised staff only.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can reject non-essential cookies via the cookie banner shown on your first visit without losing access to your account.

Account Security Protocols

Your account password is hashed and never stored in plain text. We also flag login attempts from unrecognised devices and send an alert to your registered email so you can act immediately if the attempt was not yours.

Data Retention Schedule

Active account data is retained for the lifetime of your account plus 12 months. Payment references from GoPay and QRIS transactions are kept for 90 days post-transaction and then anonymised, in line with our internal audit cycle.

Third-Party Sharing Rules

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent needed to complete your transaction. We do not share your data with advertisers, data brokers, or unrelated commercial partners under any circumstances.

Your Right to Access and Delete

You may request a full export of your personal data or ask us to delete your account and associated records at any time. Requests are processed within 14 days; we will confirm completion by email to your registered address.

Privacy Policy Questions We Hear Most Often

The questions below reflect what account holders in Indonesia commonly ask when reading our Privacy Policy for the first time. If your question is not here, reach out via live chat between 08:00 and 23:00 WIB or email [email protected] and we will respond within 24 hours.

We collect your name, email address, date of birth, and the payment method details you use — such as your DANA or OVO wallet ID — solely to create and operate your account and verify transactions. No additional data is collected without your explicit consent.

We share payment references only with the relevant payment processor to complete your transaction. DANA, OVO, GoPay, and QRIS each receive only the minimum data needed. We do not share that data with advertisers or any third party outside the transaction chain.

After account closure, we retain your core records for 12 months to satisfy any regulatory or dispute-resolution requirements. After that period, your data is permanently deleted or fully anonymised. Payment transaction references from GoPay and QRIS are anonymised at 90 days post-transaction.

Yes. Email [email protected] from your registered address and request a full data export. We will verify your identity and deliver a structured data file within 14 calendar days. There is no fee for this request.

Submit a deletion request via Settings › Help › Submit a Ticket, selecting 'Privacy & Data', or email [email protected]. We process deletions within 14 days and send an email confirmation once your account and associated data have been removed from our active systems.

We use strictly necessary session cookies to keep you logged in, plus optional analytics cookies that help us improve page performance. You can decline optional cookies via the banner on your first visit; doing so does not affect your ability to access your account or make deposits.

The same data handling rules apply whether you are in Bandung, Medan, or any other city in Indonesia. Specific data access or eligibility conditions depend on local law in your region, and we will always inform you of any material change to how your data is handled.

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